Jungle Lodges ("we," "our," or "us") values your privacy. This Privacy & Cookies Policy explains how we collect, use, share, and protect information when you visit our website, make an inquiry, or book a stay at Jungle Lodges on Isla Bastimentos. It also explains how we use cookies and similar technologies to improve your experience. We encourage you to review this policy regularly for the latest updates.

Information We Collect

We collect two types of information from visitors and guests:

Non-personal information. This includes aggregated usage data, browser and device type, language preference, access time, pages viewed, clicks, and other technical data that helps us keep the website running smoothly and understand how it is used.

Personal information. This includes information that identifies you or could reasonably identify you, such as:

• Contact details: name, email address, phone number, and inquiry details shared through forms or direct communication.
• Booking details: stay dates, accommodation preferences, guest count, special requests, and payment-related information used to process reservations.
• Communication preferences: consent choices for email, SMS, and service updates.
• Device information: IP address, geolocation data, unique device identifiers, and similar data related to your visit.

We may receive personal information when you submit a form, browse our website, communicate with our team, or use services from trusted third-party providers such as analytics, booking, or payment partners.

How We Use Information

We use collected information to:

• Respond to inquiries and manage reservations.
• Send booking confirmations, arrival details, service updates, and guest support messages.
• Share resort news, special offers, and seasonal experiences when you have opted in.
• Improve our website, guest services, communications, and booking experience.
• Maintain internal records and support safety, security, and operational needs.

Marketing

If you subscribe to updates, we may use your name, email address, or phone number to send resort offers, news, and guest experiences we believe may interest you. You can opt out at any time using the unsubscribe instructions in our messages. Even if you unsubscribe from marketing communications, we may still send important service or administrative notices related to your stay.

SMS and Text Messaging Policy

If you provide your phone number during booking or guest communication, you consent to receive text messages from Jungle Lodges related to your stay.

• Purpose: check-in instructions, arrival updates, room readiness, property access information, and guest support during your stay.
• Opt-out: reply STOP at any time to stop receiving SMS messages.
• Help: reply HELP or contact our front desk for assistance.
• Privacy: mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing purposes.

Sharing Information

We do not sell or rent your information. We may share personal information only when needed to provide our services, comply with the law, or protect guests and the resort. This may include trusted service providers, legal or regulatory authorities, and parties involved in a business transfer.

Note: SMS opt-in data and mobile information are excluded from marketing-related sharing.

Your Rights

Depending on your location and applicable law, you may request to access, correct, update, export, restrict, or delete your personal information. You may also object to certain processing or withdraw consent where applicable. These rights may be limited by legal and operational requirements.

Retention

We keep personal information only as long as needed for reservations, guest service, legal compliance, dispute resolution, security, and legitimate business purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookie Statement

Cookies are small files stored on your device that help websites function, remember preferences, and understand how visitors use the site. We use essential cookies, preference cookies, and analytics cookies to improve navigation, measure performance, and support a better guest experience.

Types of cookies used on the Site:

• Session cookies: deleted when you close your browser.
• Persistent cookies: remain on your device for a set time to remember preferences and settings.
• Third-party cookies: used by trusted analytics or service providers that support the website.

We may use analytics tools such as Google Analytics to understand site traffic and improve our content and services. You can manage or disable cookies in your browser settings, although some features may not work as intended if cookies are turned off.

Further Information

We may update this policy from time to time. Any changes will take effect when posted, and the latest version will show the most recent revision date. Continued use of the website means you accept the updated policy. Last Modified: July 2026

Jungle Lodges ("we," "our," or "us") values your privacy. This Privacy & Cookies Policy explains how we collect, use, share, and protect information when you visit our website, make an inquiry, or book a stay at Jungle Lodges on Isla Bastimentos. It also explains how we use cookies and similar technologies to improve your experience. We encourage you to review this policy regularly for the latest updates.

Information We Collect

We collect two types of information from visitors and guests: Non-personal information. This includes aggregated usage data, browser and device type, language preference, access time, pages viewed, clicks, and other technical data that helps us keep the website running smoothly and understand how it is used. Personal information. This includes information that identifies you or could reasonably identify you, such as:

• Contact details: name, email address, phone number, and inquiry details shared through forms or direct communication.
• Booking details: stay dates, accommodation preferences, guest count, special requests, and payment-related information used to process reservations.
• Communication preferences: consent choices for email, SMS, and service updates.
• Device information: IP address, geolocation data, unique device identifiers, and similar data related to your visit.

We may receive personal information when you submit a form, browse our website, communicate with our team, or use services from trusted third-party providers such as analytics, booking, or payment partners.

How We Use Information

We use collected information to:

• Respond to inquiries and manage reservations.
• Send booking confirmations, arrival details, service updates, and guest support messages.
• Share resort news, special offers, and seasonal experiences when you have opted in.
• Improve our website, guest services, communications, and booking experience.
• Maintain internal records and support safety, security, and operational needs.

Marketing

If you subscribe to updates, we may use your name, email address, or phone number to send resort offers, news, and guest experiences we believe may interest you. You can opt out at any time using the unsubscribe instructions in our messages. Even if you unsubscribe from marketing communications, we may still send important service or administrative notices related to your stay.

SMS and Text Messaging Policy

If you provide your phone number during booking or guest communication, you consent to receive text messages from Jungle Lodges related to your stay.

• Purpose: check-in instructions, arrival updates, room readiness, property access information, and guest support during your stay.
• Opt-out: reply STOP at any time to stop receiving SMS messages.
• Help: reply HELP or contact our front desk for assistance.
• Privacy: mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing purposes.

Sharing Information

We do not sell or rent your information. We may share personal information only when needed to provide our services, comply with the law, or protect guests and the resort. This may include trusted service providers, legal or regulatory authorities, and parties involved in a business transfer.

Your Rights

Depending on your location and applicable law, you may request to access, correct, update, export, restrict, or delete your personal information. You may also object to certain processing or withdraw consent where applicable. These rights may be limited by legal and operational requirements.

Retention

We keep personal information only as long as needed for reservations, guest service, legal compliance, dispute resolution, security, and legitimate business purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookie Statement

Cookies are small files stored on your device that help websites function, remember preferences, and understand how visitors use the site. We use essential cookies, preference cookies, and analytics cookies to improve navigation, measure performance, and support a better guest experience.

Types of cookies used on the Site:

• Session cookies: deleted when you close your browser.
• Persistent cookies: remain on your device for a set time to remember preferences and settings.
• Third-party cookies: used by trusted analytics or service providers that support the website.

We may use analytics tools such as Google Analytics to understand site traffic and improve our content and services. You can manage or disable cookies in your browser settings, although some features may not work as intended if cookies are turned off.

Further Information

We may update this policy from time to time. Any changes will take effect when posted, and the latest version will show the most recent revision date. Continued use of the website means you accept the updated policy. Last Modified: July 2026